FAQ
GENERAL
WHERE ARE YOUR HOT SAUCES MADE?
Our products are Made in Sinaloa, Mexico.
WHAT IS THE SHELF LIFE OF YOUR SAUCES?
The recommended shelf life of an unopened bottle is 36 months. Check the lot number and expiration date on the bottle. For opened bottles, if refrigerated properly, they will last for up to 2 years.
DO YOUR SALSAS NEED TO BE REFRIGERATED?
It is recommended that our sauces are refrigerated after opening to keep its freshness.
HOW CAN I FIND OUT MORE INFO ON THE PRODUCTS?
You can learn all about our products on their individual product pages. If you have any additional questions about the products, please call us directly between the hours of 8am and 4pm PST at (626) 699-1211 or email larryhonlinestore@gmail.com for assistance.
WHEN WILL YOU BE RESTOCKING SOLD OUT PRODUCTS?
To be notified about restocks, new products, and other announcements, sign up for our newsletter. We also make announcements on our Facebook and Instagram pages, so be sure to follow us @SALSAELBALEADO
ORDERS
MY ORDER HAS SHIPPED BUT I NEED TO MAKE CHANGES OR CHANGE MY ADDRESS.
We are unable to make any modifications or cancellations once the order has been processed and shipped from our warehouse. We can only update addresses if the order is returned to our facility, or we recommend contacting USPS with your tracking number to request and address change.
I’M HAVING TROUBLE PLACING MY ORDER
We apologize for any troubles you are having while placing your order. Please call us directly between the hours of 8am and 4pm PST at (626) 699-1211 or email larryhonlinestore@gmail.com for assistance.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
SALSA EL BALEADO accepts Visa, Master Card, American Express, Discover, PayPal, JCB credit cards, Apple Pay
HOW DO I CHECK ON MY ORDER STATUS?
We recommend that first you create an account with us. Please note, all orders are processed and updated on business days only.
All order updates and alerts on status will be sent to the email provided when creating your purchase. You will receive an initial email notification when your order is confirmed. A second email notification will be sent once the order has been picked up by USPS along with your tracking info. A final email notification will be sent to you once your package has been delivered.
Please call us directly between the hours of 10am and 5pm PST at (626) 699-1211 or email larryhonlinestore@gmail.com if you need any assistance.
MY ORDER ARRIVED DAMAGED, I AM MISSING ITEMS OR SOMETHING IS WRONG.
We're sorry to hear that your order did not arrive as expected. Please email us a photo of your damaged or missing items and a screenshot of the packaging slip so we can assist in replacing your item(s).
MY PACKAGE WAS LOST OR DELAYED!
Salsa El Baleado is not responsible for lost, delayed or stolen packages. All claims regarding incomplete delivery issues should be filed directly with USPS, please click here to initiate your search. Please have your tracking number and info ready. You can find more information about filing claims for uninsured packages here with USPS.
MY PACKAGE SHOWS DELIVERED BUT I HAVE NOT RECEIVED IT?
Occasionally USPS tracking information can be updated in advance and packages are marked as delivered before they arrive. Your package will most likely be delivered within a few days, but we recommend checking with your local post office for more information in the meantime.
SHIPPING
HOW MUCH IS SHIPPING?
Our shipping fees are determined by the weight of the package:
0lb-1lb: $6.00
2lb-4lb: $10.00
5lb-14lb: $15.00
15lb and up: $25.00
WHEN WILL MY ORDER SHIP?
We're closed on Saturday and Sunday. All orders will be processed Monday to Friday within 48 - 72 business hours. All orders are shipped by the United States Postal Service (USPS). Estimated transit time is 5-8 business days. Please allow for longer processing times during Holidays and new product launches.
WHAT COUNTRIES DO YOU SHIP TO?
Salsa El Baleado only ships within the USA at this time.
RETURN POLICY
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Unfortunately, Salsa El Baleado does not accept returns, exchanges, or refunds on any of our salsas unless damaged or defective. All sales are final. Please call us directly between the hours of 8am and 4pm PST at (626) 699-1211 or email larryhonlinestore@gmail.com if you need assistance or have any questions about our policy.